WhatsApp Opt-in Integration
- 22 Feb 2024
- 2 Minutes to read
WhatsApp Opt-in Integration
- Updated on 22 Feb 2024
- 2 Minutes to read
Article Summary
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A user object is required to collect and process users’ phone numbers and WhatsApp opt-ins. Because Insider does not store any personal data on cookies or local storage, you must integrate a user object using Insider Object to gather the information necessary to send messages to your customers over WhatsApp.
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If you want to collect leads directly from your website, you should implement Insider Object integration to pass the opt-in information to Insider. If you use Insider's lead collection templates just to collect leads, then you do not need Insider Object integration.
The following guide describes how to integrate user objects for WhatsApp using Insider Object.
Sample code for WhatsApp user object
window.insider_object = {
"user": {
"phone_number": "+120394879878",
"gdpr_optin": true,
"whatsapp_optin": true
}
}Namespace
The code of Insider Object is as follows:
window.insider_object.*Code for user objects must be added under code for Insider Object.
User objects for WhatsApp: Properties, definitions, and code
User object includes the user properties. User object can be implemented in all cases, including when the user is not logged in. When the user is not logged in, only the available properties will be filled in; keys without values will not be added to the object.
| Key | Type | Definition | Required |
|---|---|---|---|
| phone_number | String | User's phone number in E.164 format (e.g. +6598765432) | Yes |
| whatsapp_optin | Boolean | User's permissions for WhatsApp. | Yes |
| gdpr_optin | Boolean | User's permissions to recieve Insider campaigns, or have their data collected and processed. | Yes |
If your company obtains your users' consent in compliance with the local regulations, make sure to pass the GDPR opt-in field to Insider. If you want to stop collecting and processing the data of an identified user, GDPR opt-in field should have the false value. Insider cannot be held liable if these obligations are not fulfilled and reserves the right to seek compensation from your company.
Once the user object is integrated into your website, you can provide Insider with the required WhatsApp fields (phone_number, whatsapp_optin, gdpr_optin) whenever a user logs in.
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whatsapp_optin must be true for Insider to send messages to your customers over WhatsApp.
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If you passed the user’s uuid information while implementing the Insider Object, make sure the information is the same for both. For more information on uuid on user objects, see Insider Object Integration.
Checklist for any page where user object is present:
- Object window.insider_object.user returns on the page.
- All properties are filled in when user logs in
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