User Eligibility in Architect Journeys
- 11 Dec 2023
- 1 Minute to read
User Eligibility in Architect Journeys
- Updated on 11 Dec 2023
- 1 Minute to read
Article Summary
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User eligibility enables you to decide if a user can start and finish your journey only for a single time or more than once.
Only One Time
This option limits a user's entrance to your journey to one single time. You can use this option if you do not want your users to enter the journey again.
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Once you select Only One Time and launch your journey, you cannot change Eligibility to Multiple Times.
Multiple Times
You can use this option to decide when a user can enter your journey again. For example, if you set the eligibility duration of a journey as 14 days, the same user cannot enter the same journey within this 14-day period even if they meet the start condition. This option helps you not overwhelm your users by many messages.
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Eligibility duration cannot be 0 hours or 0 days.
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A user cannot re-enter a journey if they are still on the journey. For example, if you set the re-eligibility duration of a journey as 1 day when a user is on that journey, they cannot re-enter the journey even if they are eligible to do so again.
Use Cases
Welcome journey-like use cases are one-time journeys where users should have only one message since receiving multiple welcome messages would be frustrating. Therefore, you should select only one time option.
Another example can be about discount coupons. If you don’t want to give multiple discount coupons to a user again, you should select only one time so that you avoid sending them many discount coupons.
For multiple times eligibility, you can consider cross-sell use cases. Users can purchase multiple products more than once. So, it would be useful to make them enter the same journey multiple times to not miss opportunities in every purchase.
Eligibility duration might differ according to vertical, your use cases, or your brand’s communication strategy. Since every use case might be unique, you can benefit from it in many different ways.
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