Use Cases for SMS

You can use SMS channel to reach your users with promotional messages and transactional content. 

• Promotional messaging helps you track Click Trough Rates and Click Rates with highly engaging campaigns like Cart Reminder and personalized messaging with Dynamic Content. 
• Transactional messaging allows you to deliver your informational messages in a timely manner. 

Promotional SMS Use Cases

Product Advertisement

You can reach your users and advertise your new products, features or special offers. You can create short yet compelling messages that highlight key information like product names, standout features, and any exclusive promotions. You can personalize your texts by addressing recipients by name and consider tailoring content based on their preferences thanks to dynamic content.

Enlarging your Audience

You can grow your audience by using special offers for signing up on your SMS marketing channel or special incentives, such as exclusive discounts or promotions for signing up. By leveraging in-store consent, you can further boost your subscriber base. This approach not only encourages users to engage with your SMS marketing but also adds a layer of exclusivity, making them feel valued.

Product Announcements

Keeping your audience informed about product updates is crucial. SMS is a direct and effective channel for sharing announcements. You can regularly update users on new product launches, stock availability, and highlight best-selling products directly through SMS. 

Personalized promotions

Offering tailored promotions through SMS for your VIP customers adds a personal touch that can significantly enhance their experience. Offering exclusive deals and personalized discounts, you not only show appreciation for their loyalty but also make them feel special. This not only boosts customer satisfaction but also strengthens your brand's relationship with its most valuable supporters.

Cart Reminder

Sending cart abandonment reminders via SMS is a great way to recover potentially lost sales. Reminding users about items left in their cart, you provide a helpful nudge to complete their purchase. Make sure the reminders are timely, and consider using dynamic content for a seamless and convenient checkout process. It's a powerful strategy to re-engage users and turn abandoned carts into successful transactions.

Information Sharing

You can direct your audience to specific information pages such as catalogs, updates, blog posts, etc. to provide critical knowledge. Whether it's showcasing new products in a catalog, providing updates on your latest offerings, or sharing insightful blog posts, SMS can serve as a direct gateway to the information you want to convey.

Loyalty Programs

Recognizing and rewarding loyalty is key to building a strong and lasting relationship with your customers. Offering exclusive promotions and special discounts to frequent and loyal shoppers via SMS, you not only show appreciation for their ongoing support but also incentivize them to continue choosing your brand.

Referral system

Turning your existing customers into advocates is a powerful strategy. Encouraging users to refer friends and offering special discounts as a reward, you create a win-win scenario. Your customers feel appreciated for their loyalty, and you gain new customers through their referrals.

Transactional SMS Use Cases

Order Confirmation

Sending confirmation messages after a customer places an order is a crucial step in ensuring a positive post-purchase experience. Informing users that their order has been received, providing the order number, and including a link for order information, you offer transparency and reassurance. 

Order Shipment

Keeping customers informed about the status and details of their shipment is crucial for a positive buying experience. Sending SMS messages that provide critical information such as the expected delivery day, time, shipping company, and a link for order tracking, you offer transparency and convenience. Providing accurate and timely shipping updates via SMS enhances the overall customer experience and contributes to customer satisfaction.

Order Delivery 

Sending delivery confirmation messages is a great way to keep your audience in the loop and provide a sense of closure to the purchasing process. You can create messages that convey excitement about the successful delivery of their order, express gratitude for their purchase, and invite them to share their experience.

Subscription Information

Keeping customers informed about their subscription status is crucial for transparency and maintaining a positive relationship. Sending SMS messages to let them know that they've been subscribed to your service or product, and including critical information about their purchase plan, whether it's renewed, canceled, or any other relevant updates, you provide clarity and ensure they are well-informed.

Travel Information

You can keep your customers in the loop about their upcoming travels with SMS updates. Include essentials like flight number, travel time, gate details, and a reminder to check for any last-minute changes. This ensures a smooth and stress-free travel experience, showcasing your commitment to their convenience and satisfaction.