SMS Integration for Journeys
- 26 Feb 2024
- 1 Minute to read
SMS Integration for Journeys
- Updated on 26 Feb 2024
- 1 Minute to read
Article Summary
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Before starting the integration, you can read about SMS in Architect.
Before starting to use SMS as a channel in your journeys:
- You need to pass your users' phone number, GDPR opt-in, and SMS opt-in information to Insider. Otherwise, users cannot be matched with their user ID that is initially assigned by Insider. For further information, refer to SMS Integration.
- Insider team will set a sender name that will be displayed to your users on SMS.
- Insider team will configure a keyword and a short code for users to opt out from SMS (e.g. Send STOP to 5555 if you want to stop receiving messages).
If your company obtains your users' consent in compliance with the local regulations, make sure to pass the GDPR opt-in field to Insider. If you want to stop collecting and processing the data of an identified user, GDPR opt-in field should have the false value. Insider cannot be held liable if these obligations are not fulfilled and reserves the right to seek compensation from your company.
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Every country has their own requlations to send marketing SMS. If your brand is subject to additional regulations and steps to complete, please inform Insider team.
Capabilities & Integrations
See the table below for the capabilities that would require additional integrations:
| Requirement | Basic SMS | Dynamic custom content | Cross-Channel (App & Web) | Omni-Channel Segmentation (App & Web & CRM) | Unification |
|---|---|---|---|---|---|
| Insider Tag | Yes | Yes | Yes | Yes | Yes |
| Mobile SDK | No | No | Yes | Yes | Yes |
| Insider Object | Yes | Yes | Yes | Yes | Yes |
| Upsert User Data API | Conditional | Conditional | No | Yes | Conditional |
| Note: Conditional status is attributed as an alternative data ingestion method according to your needs and applications. | |||||
Frequently Asked Questions
Q: What type of dynamic content can I use in the message?
A: You can use default and custom attributes and event parameters, coupon codes, and recommendations.
You can read SMS FAQ for further questions.
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