On-Site Integration for Journeys
  • 26 Feb 2024
  • 1 Minute to read

    On-Site Integration for Journeys


      Article Summary

      Before starting the integration, you can read about On-Site in Architect.

      To use the on-site channel in your journeys:

      • You need to have the respective product activated for your account. If it is not available in Architect, you can consult Insider team.
      • You need to have the Insider Tag implemented on your website. 

      Capabilities & Integrations

      See the table below for the capabilities that would require additional integrations:

      RequirementDynamic custom contentCross-Channel (App & Web)Omni-Channel Segmentation (App & Web & CRM)Unification
      Insider TagYesYesYesYes
      Mobile SDKNoYesYesYes
      Insider ObjectYesYesYesYes
      Upsert User Data APINoNoYesConditional
      Note: Conditional status is attributed as an alternative data ingestion method according to your needs and applications.

      Frequently Asked Questions

      Q: Can I display an on-site campaign to a user that comes from the application?
      A: Yes, you can. However, app-sourced or CRM-sourced dynamic content is not available in on-site products.

      Q: What type of dynamic content can I use in the message?
      A: You can use web-sourced custom user attributes.


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