Live Chat

You can use our chat widget on the panel to have live chats in real-time with Insider's customer support team and get support with your campaigns when you need to.

You can send your messages following these steps:

1. Click the Contact Us button on top of the page next to your partner name.
2. Add your name, email address and message.
3. Click the Start chat button.

Once you start a chat, you can see your queue position and the customer support manager who joins the chat. You can use this chat to send messages and share attachments for your questions while having a real-time conversation.

When you get a response and end the chat, you can also rate it using the Like and Dislike buttons on top of the widget.

You can also start a chat on the Help Center. To start a chat, click the Support widget in the left bottom corner.

Creating tickets on the chat widget

The live chat is available between the following slots based on your website's time zone. During the offline hours, you can create support tickets on the widget.

Live Chat Message Example

Live Chat aims to assist you in 15 minutes and resolve any issues you encounter. For optimal support, you can also create support tickets.

The following table acts as a guide in choosing the most suitable support type for some common use cases, and displays the recommended channels (i.e. Insider Academy, tickets, and live chat) for finding solutions to the respective use cases. Also, the relevant Academy page is added as a source to each case.

Insider Academy is always the recommended and preferred option for finding answers to your queries. However, Live Chat and Ticket support can be a better choice depending on the nature of the problem for certain issues.