In-App Integration for Journeys
- 22 Feb 2024
- 1 Minute to read
In-App Integration for Journeys
- Updated on 22 Feb 2024
- 1 Minute to read
Article Summary
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Before starting the integration, you can read about In-App in Architect.
To use the in-app channel in your journeys:
- You need to complete Insider's SDK integration. Select your platform to start with the integration.
- You need to have the SDK integration for the Email and Phone Number attributes to be collected. Or you can pass this data to Insider as well.
- If you want to run cross-platform journeys including your web platform, you need to integrate the Insider Object along with the Insider Tag on your website. With the Insider Object, you need to share the Gdpr Optin, Email, and/or Phone Number data depending on the identifier you want to use on both your application and website. This integration is required to unify and target users across platforms.
If your company obtains your users' consent in compliance with the local regulations, make sure to pass the GDPR opt-in field to Insider. If you want to stop collecting and processing the data of an identified user, GDPR opt-in field should have the false value. Insider cannot be held liable if these obligations are not fulfilled and reserves the right to seek compensation from your company.
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If you want to send messages through email and SMS channels, you also need to complete the email integration and SMS integration respectively.
Capabilities & Integrations
See the table below for the capabilities that would require additional integrations:
| Requirement | Cross-Channel (App & Web) | Omni-Channel Segmentation (App & Web & CRM) | Unification |
|---|---|---|---|
| Mobile App SDK | Yes | Yes | Yes |
| Insider Tag | Yes | Yes | Yes |
| Insider Object | Yes | Yes | Yes |
| Upsert User Data API | No | Yes | Conditional |
| Note: Conditional status is attributed as an alternative data ingestion method according to your needs and applications. | |||
Frequently Asked Questions
Q: What type of in-apps can I use in my journeys?
A: You can use WhatsApp Trigger, Wheel of Fortune, Scratch Coupon, Social Proof, InApp, NPS, and Short Answer Survey.
Q: What type of dynamic content can I use in the message?
A: Dynamic content is unavailable in in-app messages.
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