FAQ for Deep Links

How can I access the deep link values of the application?

As the deep link structure is unique for each application, it should be correctly integrated by the partner and the application developer. Insider does not have the access to manipulate it.

How does Internal Deep Link work?

Internal URL will enable the application to open a web-view inside the app when a URL such as https://www.google.com is added.

How does External Deep Link work?

External URL triggers the application to open the specified URL on the device’s default web browser.

How does "Add Attribute" work in Deep Links?

You can add attributes anywhere in the deep link section with Add Attribute button. Usually, this property is used to direct users to dynamic pages.

For example, say you want to direct users to the detail page of the last item they visited. You can add the last_visited_product attribute inside the deep link, and when users open the notification they will be directed to the detail page of the last product they visited. Please note that the deep link schema of the application should be compatible with this format.

Instead of deep links as SMS notifications, can I include URLs in push notification or InApps messages to redirect users to these pages?

No, the URLs added in the messages would be received as plain text rather than hyperlinks and would not redirect users.

Where are users redirected when there is no deep link?

If there is no deep link, or if the deep link key/ value is false, users will be redirected to the homepage.

Is it possible to deep link from web to app? Can users who receive a web push notification view the content/URL/CTA on the app?

Yes, if the correct deep link is used to redirect users to the app.

How can our IT team create deep links? Is there any guide we can refer to?

As each application has a unique deep link structure, there is no specific method. However, you can check here for further details.