The user can’t log in to the panel; what can I do?
The most common issues include users attempting to use the "forgot password" feature without prior registration and trying to register using an expired old link. Please note that users must register for the InOne panel using the most recent link sent to them. If needed, you can resend the invitation via InOne, and users must register using the latest link provided.
My user is locked; what should I do?
After a user enters a certain number (6 times) of wrong passwords, that user's account is blocked. This is a security precaution against cyber attacks. Users cannot log in to the panel when they are blocked. To log in, they will receive an email to reset their password. They can follow the steps to reset the password.
If the user is locked 3 times consecutively, the account will not be opened for security reasons. You should contact the Insider team or create a support ticket.
Why does the user get unregistered?
If the user is unregistered, the user has not registered with the system. The solution is to send a new invitation mail to the user and ensure they register from the last email.
When does the registration invitation mail expire?
For security reasons, email invitations expire after seven days. If this period passes, the user cannot register with the previous invitation, but the administrator can send a new invitation.
If the given access is permanent or temporary for seven or more days, the invitation will expire on the seventh day.
If the given access is less than seven days, the invitation mail will be active during the temp access period. If you have been given access for three days, your invitation mail will expire on the third day.
Can I grant temporary access to the InOne panel?
Yes, you can grant temporary authorization to access the Inone panel. However, once the access period expires, logging into the panel will no longer be possible. Reauthorization will be required to regain access.
How can I extend temporary access for a user?
If the user still has access to the panel, you can extend it by editing their access settings. If the user's status has expired, you can re-invite them to regain access. In this case, they don’t need to register again—they can log in with their existing credentials.
How can I restore my Insider access?
If your access was revoked from all panels and your account expired as a result, you won’t be able to log in. In this case, you can request a re-invite email from the Administrator of the relevant panel. Once you receive the email, your access will be restored.
Problems with Invitation
- If your panel admin does not receive an email, it might be because the email might fall into their spam folder. Your firewall might be blocking “http://useinsider.com” emails. You should add Insider's domain to the whitelist to avoid possible problems.
- If you have previously deleted a user from the panel, they cannot access that panel, and their authorization is taken. However, the user has not been deleted from the Insider system. When you add the same user through User Management again, the invitation mail will not be sent to the user because they already exist in the system; the role and the access will be added to the panel. The user can log in to InOne with their old password, or if they forget their password, they can set a new password with the "forgot password" flow and log in to their panel.
Problems with Two-factor Authentication (2FA)
- Users might need to wait a few seconds if the QR code does not appear in the 2FA setup. As Google sends the code, its duration can vary based on the Google network.
- In the 2FA setup, users can use Twilio's Authy tool instead of Google Authenticator. Twilio also allows users to access their codes on the computer when they lose or change their phones.
- We highly suggest that users save their backup codes after setting up 2FA. They can also log in with these backup codes if they have problems with 2FA authentication.
- If users need a new 2FA setup, for example, they change their mobile phone or delete the Authentication app, their panel admin can reset their 2FA setup. Then, they can set up a new 2FA for their device. After you reset their 2FA, they should log out from the panel, log in again, and then set up their new 2FA. For further information, refer to How to Reset 2FA.
Your title goes hereYou should consider that not having a 2FA makes you vulnerable to cyber-attacks; therefore, ensure that the user's password is safe before you reset it.