Third-party Chatbot Connection to WhatsApp

The WhatsApp Marketing product offers conversational messages, enabling users to initiate conversations with businesses following business-initiated messages.

One simple method of creating a conversational flow is to add quick reply buttons. When users click these buttons, predefined messages are triggered as replies.

Another method is to integrate a bot to respond to users' WhatsApp messages, which is a more comprehensive approach. Insider's InOne platform supports the integration of external chatbot connections.

InOne settings

To send a request to connect WhatsApp bot, you need to generate your API key in Insider's InOne panel. To get your API key,

1. Click your username on the top right corner of the screen > Settings > InOne Settings.

2. Click the Generate API Key to create your key. 

3. Select Transactional WhatsApp&Commerce as the key type and click the Next button.

4. You will see the API key generated for you in a very short time. Click the Copy button to get the key. Don’t forget to copy it, because you will only see this key once when you first create it.

5. You can see the simple request and response flow below. To have a further understanding of API calls, refer to Commerce API articles.

Activation of external chatbot to WhatsApp messages

To activate an external chatbot for WhatsApp messages, you need to 

• use Quick Reply on your templates to activate a conversational message status.
• select the related conversational campaign while creating the campaign.
• choose external platform response from response messages.

Below you can refer to the example conversation and the flow: