- 18 Jan 2024
- 2 Minutes to read
Email Recipients Activity
- Updated on 18 Jan 2024
- 2 Minutes to read
Recipients Activity allows you to view the user emails based on their events of the associated email campaign. It makes the delivery flow of each message visible, which expedites troubleshooting. If you want to troubleshoot any event associated with specific users, you can check the Recipients Activity.
To reach the Recipients Activity, click the Analytics button against the campaign you want to see.
After sending an email, you can explore the Recipients Activity to:
- Pinpoint specific emails easily with search and filter options,
- Troubleshoot email delivery issues faster with event data by email addresses,
- Customize your data with CSV export option.
Recipients Groups
The Recipients Activity lists the recipients in All, Delivered, Spam Reports, Bounced, Blocked, and Invalid groups along with the Total Opens and Total Clicks data.
- All: Lists all recipients of your email campaign.
- Delivered: Lists the recipients whose server your email campaign is delivered to.
- Spam Reports: Lists the recipients who reported your email as spam.
- Bounced: Lists the recipients that have been returned to the sender due to invalid address.
- Blocked: Lists the recipients your email campaign couldn't be delivered to due to a reason (e.g. sending IP, message content, etc.).
- Invalid: Lists the recipients whose email addresses do not exist on the recipient's mail server or do not fit the email format standards.
Recipients Activity Actions
With your recipients listed under Delivered, Spam Reports, Bounced, Blocked, and Invalid groups, you can:
- Create a new static segment,
- Add them to an existing static segment.
Create Static Segment
Click the Create Static Segment button and add a segment name.
Click the Create button to save your segment.
Once your segment is saved, you can view it on Audience > Segments > Saved Segments > Static Segments.
Add to Static Segment
Click the Add to Static Segment to add the listed group of recipients to an existing static segment. Select the static segment you want.
Click the Add button to save your step.
Once you save your static segments, you can use them in your campaigns. Learn more about Static Segment.
Export CSV
1. Click the Export CSV button.
2. You will be prompted with a modal that displays the applied filters on the recipients.
3. Click the Export button at the bottom of the page.
4. Once your request is received, you will see the respective message on the page. When your report is ready, you will receive an email with a download link.