Call An API Integration for Journeys
- 10 Oct 2023
- 1 Minute to read
Call An API Integration for Journeys
- Updated on 10 Oct 2023
- 1 Minute to read
Article Summary
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Call an API enables you to connect an outsource platform to your journeys to take any action with your contacts. For example, you can use this element for your CRM or call center actions. If you have any outsource SMS provider, you can use this element to connect it to your journeys to send SMS too.
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Before starting the integration, you can read about Call an API in Architect.
To add any outsource provider to your journeys, follow this guide to implement the Call an API element.
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If you are planning to send any messages (e.g. SMS, email, etc.) to your users via the Call an API element, you need to pass the respective consent information of the user (e.g. sms_optin, email_optin, etc.) to Insider following the respective integrations.
Upon completing these steps, you can use the Call an API element to target your users on the outsource platforms as follows:
- Line
- WhatsApp Business API
- Zendesk
- Telegram
- Kakaotalk
- Viber
Frequently Asked Questions
Q: What type of dynamic content can I use in the message?
A: You can use default and custom attributes and event parameters, and cart/browsed/purchased items.
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